the age of agents

From concept to deployment, Valorem Reply helps organizations design and implement AI-powered agents that drive productivity, automate processes, and unlock new business value.

What are agents

AI Agents represent the next evolution of intelligent work. Unlike traditional chatbots or copilots, agents can reason, act, and collaborate across systems to complete tasks, make decisions, and learn over time.

With Copilot Agents, organizations can build governed, custom AI agents within their Microsoft 365 environment that connect to enterprise data and automate everyday tasks.

At Valorem Reply, we help organizations harness this potential by creating secure, scalable, and human-aligned agents that extend enterprise capabilities and transform how teams work.

Business Leaders Are Embracing Agents

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%

use agents to fully automate workflows or processes.

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%

plan to integrate AI agents within 12-18 months.

*Microsoft 2025 Work Trend Index

Agent use Cases

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Consulting

Helps consultants complete timesheets faster by pulling data from project allocations and Microsoft calendar entries.

Benefit: Reduces administrative burden and accelerates time entry for billable resources.

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HR Questions

Answers employee questions about HR policies, benefits, and procedures, and opens a ticket when additional support is needed.

Benefit: Simplifies access to HR information, increases satisfaction, and speeds up resolution times.

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IT Service

Provides IT support through a knowledge base in ServiceNow, enabling users to resolve issues or open a ticket directly in Teams.

Benefit: Brings IT support into the flow of work, reduces IT overhead, and improves response times.

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Hospitality

Assists frontline workers by quickly retrieving product details from a knowledge base, such as ingredients or allergen information.

Benefit: Boosts efficiency and accuracy at the point of service, improving customer satisfaction.

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Supply Chain

Delivers real-time visibility into inventory, shipments, and delivery routes by integrating with logistics systems or SharePoint lists.

Benefit: Enhances supply chain efficiency through faster insights and optimized route planning.

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Marketing

Ensures marketing consistency by aligning content, sentiment, and branding using brand guidelines and document repositories.

Benefit: Strengthens brand alignment and accelerates content creation across campaigns.

Our Agentic Solutions

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Employee Self-Service Agent

The Single Point of Access or Employee Support

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AskIT Agent

Intelligent IT, at Your Command

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Agent Enablement Workshops

Your Ideas, Agentified

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Silicon Shoring

Agentic AI Across the SDLC

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Alongside these solutions, we also offer agent accelerators and custom development options to fit your unique goals.

start your agent journey With us.

As a long-time Microsoft Cloud Solutions Partner, Valorem Reply brings deep Copilot expertise and proven delivery experience to help you design, build, and scale intelligent agents with confidence.

Contact us today to get started.

Get Started Today

FAQs

How are agents different from Copilot or other AI chatbots?
Copilots assist users by providing suggestions and insights. Agents go a step further by taking autonomous actions on your behalf. They can perform multi-step workflows, interact with multiple systems, and make decisions based on context.
Is it safe to use agents in enterprise settings?
Absolutely. We follow Responsible AI principles, implement strong data governance frameworks, and align all solutions with Microsoft’s trusted cloud and security standards.
What does the implementation process look like for agents?
Our agent implementation process is designed to take you from idea to impact quickly and securely. We start with ideation and strategy workshops to identify the right use cases and define measurable outcomes. From there, we move into design and prototyping, where we build and refine your agent’s logic, integrations, and user experience. Next, our team handles development and deployment within your Microsoft 365 and Copilot ecosystem, ensuring proper governance, security, and scalability. Finally, we provide enablement and optimization support, helping your teams adopt, extend, and continuously improve your agents over time.
How can we ensure adoption across the organization?

As Prosci certified change experts, we have extensive experience in helping design detailed adoption and change management strategies including communication, training, and feedback loops to ensure your teams understand and embrace agents as part of their daily workflows.

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