employee self-service agent

The Single Point of Access for Employee Support

The challenge

Everyday HR and IT questions may seem small, but when employees can’t get quick answers, they add up to big frustrations, slower work, and heavier demand on support teams.

PEA-improved-ecosystem-performance

%

Say it’s difficult to quickly access company resources and policies.

006-coding

%

Struggle to locate regularly needed workplace tools and services.

Simplify HR and IT support with AI-powered self-service

The Employee Self-Service (ESS) Agent brings Microsoft 365 Copilot into everyday HR and IT workflows, delivering fast, accurate answers and task automation, all through a single conversational experience.

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Microsoft-Built Connectors

Behind the scenes, Microsoft-built connectors link ESS to your core systems, ensuring every response is powered by accurate, trusted data.

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Example Prompts

What are my company holidays this year?

Do I have any training due?​

Submit PTO request.

My windows update fails to install.

How do I get my device compliant?

The Process

📆 1 Week

Laying the groundwork for a successful ESS rollout.

Key Outputs:

  • Readiness Assessment
  • Key Use Cases Identified
  • Required Compliance or Security Reviews

📆 4 Weeks

Installing and configuring the ESS Agent in your environment.

Key Outputs:

  • At Least One Knowledge Source Added
  • Essential Features Configured
  • At Least Three Starter Prompts Customized
  • Agent Published to M365 Copilot and the Teams App

📆 4 Weeks

Pilot testing with a small group and gathering feedback.

Key Outputs:

  • ESS Agent Launched to a Pilot Group (30–50 Users)
  • Feedback Collected on Usability, Accuracy, and Value
  • Bugs, Issues, and Enhancement Opportunities Identified

📆 On-going

Broaden adoption across the organization.

Key Outputs:

  • ESS Agent Made Available to a Wider Employee Base
  • Continuous Monitoring of Usage, Engagement, and Feedback
  • Change Management Support to Drive Adoption

Your Workday, upgraded.

As a longtime trusted Microsoft Cloud Solutions Partner, Valorem Reply delivers fast time-to-value, smooth integrations, and real ROI. Our experts help you tailor the solution to your needs and ensure employees embrace it from day one.

Contact us today to get started.

Get Started Today

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